JOB Description:
- Develop and revise calling scripts for new products in collaboration with our partners.
- Listen to outgoing calls to ensure high standards of customer service and effective product presentation.
- Train new employees on script adherence and best practices for handling calls.
- Monitor operators' knowledge of products, their objection-handling skills, and their ability to close calls.
- Track the performance of individual scripts and operators.
- Prepare quality reports for floor managers and clients.
- Update procedures and scripts based on customer feedback and evolving business needs.
- Demonstrate strong teamwork skills, including excellent listening, coaching, and supervision abilities.
- Evaluate calls based on metrics such as call duration, quality, and opportunity generation.
- Approve, hold, or decline agent sales attempts according to compliance and audit guidelines.
- Create reconciliation files as needed for audit and monitoring purposes.
- Generate daily sales reports for stakeholders to track performance.
Requirements / Qualifications:
- 3-5 years of experience in training, coaching, or sales, preferably in a telesales environment.
- Proven ability to create scripts and written communications.
- Bachelor’s degree in marketing, business, or a related field.
- Proficiency in Excel is essential.
- Previous experience in the insurance sector is a plus.
