We’re hiring at our location in Doha

Social Media Representative for "Contact Center"

Responsibilities:

  • Monitor Social Media channels for mentions, comments, and direct messages related to the Company or Brand
  • Respond promptly to customer inquiries and comments on social media platforms in a professional and customer-friendly manner
  • Address and resolve customer concerns, complaints and issued raised on social media, ensuring a positive customer experience
  • Provide regular reports on social media metrics, customer interactions, and feedback to assess performance and inform improvement strategies.
  • Assist in the implementation of social media campaigns and promotions to enhance brand visibility and engagement. 

Qualifications and Requirements:

  • Bachelor's degree or equivalent in any discipline
  • Proven work experience as a Social Media Specialist on different platforms.
  • 5 years of experience in customer service and 2 years as same level 
  • Proficient knowledge of customer service and standard office practices and procedures 
  • Proficient computer skills 
  • Proficient standard office equipment skills 
  • Strong people skills
Apply now

A big team is looking forward to you. Apply here!

ECCO Gulf Majorel Qatar | Human Resources | Gema Langkasan


You want to learn more about us?
Visit us on Eccogulf.