- Manage daily customer operations across multiple channels, including calls, emails, and in-person visits.
- Address customer escalations and complaints promptly to ensure satisfaction.
- Handle customer inquiries and complaints, providing information about services and resolving queries or recording relevant details.
- Coordinate and resolve service issues, ensuring proper tracking and closure of cases escalated to the supervisor level, in line with company policies.
- Maintain accurate records of customer interactions, including complaints, comments, and resolutions.
- Collaborate with other departments to resolve outstanding customer transactions.
- Contact customers to provide updates on inquiries or notify them of results from inspections or investigations related to issues such as electrical or water system repairs.
- Regularly check to ensure customer issues are resolved and satisfaction is maintained.
- rack and follow up on delayed customer payments, and coordinate with relevant departments for reconnections, meter installations, disconnections, or meter readings.
- Communicate information about new products or services available to customers.
- Educate customers on necessary documentation requirements.
- Ensure adherence to all customer service policies and procedures.
- Refer unresolved customer issues to the appropriate departments for further investigation.
KNOWLEDGE, SKILLS, AND EXPERIENCE
- Bachelor’s degree or equivalent in any discipline.
- More than 8 years of experience in customer Service and 3 years as same level
- Proficient knowledge of customer service, and standard office practices and procedures
- Proficient computer skills.
- Proficient standard office equipment skills.
- Strong people skills.
- Excellent phone etiquette.
- Written and Spoken Both English and Arabic is a MUST
- Locally available in Qatar
