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Call Center Supervisor

Job Description

ECCO Gulf Majorel Qatar is seeking an experienced Call Center Supervisor to join our dynamic team in Qatar. As a Call Center Supervisor, you will play a crucial role in managing and guiding our call center team to ensure exceptional service delivery. Your leadership will be key in driving performance and maintaining high levels of customer satisfaction.

  • Oversee daily operations of the call center, ensuring efficient workflow and adherence to company policies.
  • Monitor and evaluate team performance, providing coaching and feedback to enhance productivity and service quality.
  • Develop and implement strategies to improve customer service processes and increase customer satisfaction.
  • Handle escalated customer inquiries and complaints, ensuring timely and effective resolution.
  • Prepare and present regular reports on team performance and customer feedback to senior management.
  • Collaborate with other departments to ensure seamless service delivery and support business objectives.

Required Profile

We are looking for an experienced professional with a strong background in team management and customer service. The ideal candidate will possess the following skills and qualifications:

  • Proven experience in a leadership role within a call center or customer service environment.
  • Exceptional communication and interpersonal skills, with the ability to motivate and lead a team effectively.
  • Strong problem-solving skills and the ability to handle challenging situations with tact and professionalism.
  • Proficiency in using call center software and technology to track and analyze performance metrics.
  • Ability to work full-time on-site in Qatar, with a commitment to maintaining high standards of service.
  • Fluency in Arabic and English.
Apply now

A big team is looking forward to you. Apply here!

ECCO Gulf Majorel Qatar | Human Resources | Kharla Baliar


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Visit us on Eccogulf.