Job Description
Join ECCO Gulf Majorel Qatar as a Technical Help Desk Support professional, where you will play a crucial role in providing top-notch technical assistance to our clients. This full-time, permanent position is based in Qatar and offers an exciting opportunity for both professionals and job starters in the Information Technology and Services industry. Your primary responsibility will be to ensure seamless technical support and customer satisfaction.
- Provide first-level technical support to clients via phone, email, and in-person interactions.
- Diagnose and troubleshoot hardware and software issues effectively.
- Responding to user inquiries related to the Unified Government Procurement Portal.
- Proficient in using Adobe Acrobat Pro.
- Providing immediate support to government employees and users.
- Troubleshooting and resolving technical issues in coordination with technical teams.
- Updating and preparing user manuals and help guides.
- Providing weekly reports to management on issues and resolutions.
- Enhancing the portal's performance based on user feedback.
- Managing tickets and common questions using a ticketing system.
- Ability to deliver training workshops to enhance users’ skills in using the system.
- Document and track customer issues using our ticketing system, ensuring timely resolution.
- Collaborate with other IT professionals to resolve complex technical problems.
- Maintain up-to-date knowledge of company products and services to provide accurate information to clients.
- Assist in the setup and configuration of computer systems and applications.
- Conduct training sessions for clients and internal staff on new technologies and software.
