Job Description
Job Summary:
The Student Financial Services (SFS) Administrator plays a key role in managing the day-to-day financial operations related to student accounts. This includes billing, payments, refunds, collections, and customer service support. The ideal candidate will ensure accuracy, compliance, and timely processing of all financial transactions and serve as a resource for students, staff, and faculty in financial matters.
Key Responsibilities:
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Process and manage tuition billing, fees, and student account payments in accordance with university policies.
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Maintain accurate records in the Student Information System (e.g., Banner, PeopleSoft, Ellucian).
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Coordinate the application and disbursement of financial aid, scholarships, and payment plans.
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Handle student inquiries related to accounts, payment options, and billing issues professionally and efficiently.
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Process refunds and adjustments in compliance with institutional and regulatory guidelines.
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Monitor delinquent accounts and assist with collection efforts and communication.
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Reconcile student accounts and prepare financial reports as required by the finance department.
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Support the implementation of new student financial systems or updates.
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Ensure compliance with FERPA, Title IV, and other financial regulations.
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Collaborate with departments such as Admissions, Registrar, and Financial Aid to ensure a seamless student experience.
