Job Description
Join ECCO Gulf Majorel Qatar as a Patient Experience Agent is responsible for facilitating positive interactions between health Center providers and patients, ensuring a high level of satisfaction and quality service. They act as a liaison between patients and the health Center facility, addressing concerns, providing information, and enhancing the overall patient experience. The Patient Experience Agent collaborates with health Center providers to enhance the overall patient experience by providing support and ensuring a positive interaction throughout their care journey. The role involves ensuring availability during outpatient clinic working hours to meet the needs of patients. Patient interactions are conducted under the direct guidance of health Center professionals, adhering to established policies, procedures, and standards to maintain a high level of service quality.
- Providing exceptional customer service to patients via phone, email, and in-person interactions.
- Engage with patients in person, over the phone, or through digital channels.
- Actively listen to patient concerns, inquiries, and feedback.
- Provide empathetic and informative responses to address patient needs.
- Taking vital signs.
- Communicate effectively with patients, their families, and healthcare staff.
- Serve as a point of contact for patients, relaying information and coordinating services.
- Address and resolve patient complaints and issues promptly.
- Collaborate with relevant departments to ensure effective problem resolution.
- Educate patients on healthcare services, procedures, and policies.
- Provide guidance on accessing resources, such as patient portals and support programs.
- Monitor and assess patient satisfaction levels through surveys, feedback, and other metrics.
- Implement initiatives to improve overall patient satisfaction and experience.
- Document patient interactions, feedback, and resolutions accurately.
- Compile and analyze data to identify trends and areas for improvement.
- Collaborate with healthcare providers, administrators, and other staff to enhance the patient experience.
- Attend meetings and participate in initiatives aimed at improving patient satisfaction.
- Preparing meeting agendas, materials and taking minutes of the meeting.
- Coordinating logistics for meetings including room set up.
- Maintaining and organizing electronic and paper files.
- Inputting and updating data into the database and computer system.
- Typing and Printing documents.
- Assist in maintaining a safe and clean environment.
- Always adhere to Health Center infection control policies.
- Perform other duties as assigned.
- Assist in registering patient follow up appointments.
