Job Summary
To ensure the successful implementation, optimization, and continuous support of Microsoft Dynamics 365 Finance and Operations (F&O) in alignment with Company's operational and humanitarian objectives by delivering efficient, reliable, and scalable business processes that empower finance, logistics, and field operations across international missions.
Duties & Responsibilities
•Collect and document business requirements for Dynamics 365 F&O based on department needs.
•Configure and customize D365 F&O modules (Finance, Procurement, Projects, and Supply Chain) to support Organization workflows.
•Collaborate with internal stakeholders to define project scopes, timelines, and deliverables.
•Perform functional testing, identify system issues, and coordinate resolutions.
•Provide user training and technical support to internal teams across departments and field offices.
•Prepare and maintain detailed documentation for configurations, processes, and customizations.
•Coordinate with developers for system integrations with third-party platforms (e.g. fundraising, logistics).
•Continuously assess system performance and recommend enhancements aligned with Organization's digital transformation goals.
