A commercial B2B partnerships/sales role focused on acquiring, upgrading, and activating merchant offers for GRSIA retirees. The Specialist is a field negotiator and enablement lead: they source and re-negotiate better discounts and value-adds, secure signatures, train merchant staff, and take offers live (QR/voucher/API) with first-week hyper care.
Contract: Fixed term (3 months)
Work mode: Hybrid — phone/Teams blocks + on-site merchant visits across Qatar
Reports to: Program Project Lead – Retiree Discounts (GRSIA)
Role Purpose
Own the end-to-end merchant journey from outreach and negotiation to training, go-live enablement, and early performance stabilization. Success = deeper discounts, stronger value-adds, and live redemption readiness (QR, voucher, POS/API where applicable).
Key Outcomes & KPIs
- Negotiation uplift: Improve existing/renewed offers vs. baseline (target uplift % set by tier policy).
- Minimum discount compliance: ≥ X% of merchants meet the approved tier bands (A/B/C thresholds).
- Value-adds secured: Free add-ons (e.g., upgrades, free delivery, bundle perks) on ≥ Y% of signed offers.
- Activation: ≥ Z% of merchants live with QR; voucher fallback enabled; POS/API where available.
- Readiness & adoption: ≥ 2 trained users per merchant; first real redemption within 7 days of publish.
- Cycle time: Lead → signed → live within agreed SLA (e.g., ≤ 14–21 days median).
- Data quality: 100% clean intake packages and CRM logging; zero PII incidents.
Targets (X/Y/Z) to be confirmed in the program OKRs and tier policy.
Responsibilities
A) Pipeline & Outreach
- Prioritize merchants by tier and geography; plan efficient daily routes.
- Run the 3-touch sequence: email/WhatsApp → phone → schedule Teams/visit.
- Log every touch and status in CRM; maintain a visible weekly pipeline.
B) Negotiation & Offer Optimization (focus area)
- Present the standard tier menu (A/B/C) and negotiate deeper discounts and compelling value-adds.
- Aim for uplift vs. current offer and compliance with minimum tier thresholds (as per policy).
- Handle objections with structured concessions (e.g., blackout dates, caps) while preserving pensioner value.
- Secure bilingual addendum (AR/EN) e-signature with minimal redlines; verify signer authority.
- Drive upgrade paths (e.g., A→A+ by adding weekday boosts / pension day super-discount / bundle).
- Close on technical redemption options: QR as default; voucher codes as fallback; POS/API where feasible.
- Document the “before vs. after” terms for reporting (discount depth, value-adds, exclusions, caps).
C) Content Collection & Handover
- Collect complete content pack (logo, promo image, branch list/locations, contacts, AR/EN descriptions).
- Submit structured intake the same day to Content Ops; resolve gaps within ٤٨ hours.
D) Orientation & Training (Enablement)
- Deliver 1:1 or small-group training (on-site/Teams): portal roles, updating offers, support channels.
- Demonstrate QR scan flow, device readiness, connectivity, and voucher fallback steps.
- Ensure ≥ 2 trained users (store manager + backup); share Quick-Start (AR/EN) and recording.
E) Go-Live Materials & Brand Compliance
- Confirm in-store signage/QR standee/digital banner (as applicable) and correct brand usage.
- Capture photo proof per branch; verify branch mapping in the portal and coordinate fixes.
F) Activation, Testing & Hypercare
- Run test scans on staging/live; log success events.
- Confirm first real redemption within 7 days; monitor errors and raise tickets.
- Provide first-week hypercare (daily check-ins) before handing off to Support.
G) Reporting
- Daily updates (status, next action, risks) and clean data.
- Weekly summary: signed count, discount uplift vs. baseline, value-adds %, trained users, asset compliance, issues, cycle time.
H) Cross-Team Coordination
- Work with Content Ops/QA (48-hour publish SLA), Legal (≤48h turnarounds), and Platform Admin (accounts, QR tests).
- Escalate blockers within 24–48 hours with clear context and options.
Candidate Profile
Experience
- 5+ years B2B sales/partnerships (field or inside). Merchant enablement/training a plus.
- Government/SME/retail ecosystem exposure preferred.
Skills
- Negotiation & objection handling, stakeholder management, clear Arabic copywriting.
- Trainer mindset; operational discipline (checklists, photos, assets); basic data/CRM hygiene.
Languages
- Arabic (fluent); English (working level).
Other
- Valid Qatar driving license; own car.
- High integrity with public-sector data handling.
Compliance & Ethics
- Adhere to GRSIA policies (data privacy, anti-bribery, conflict of interest).
- No personal incentives from merchants; gifts handled per policy.
- Use approved channels for data transfer; no personal device storage of PII.
