Job Description
Summary
In this role, you will provide technical assistance, support, Maintenance to related of the computer
system, software and hardware, environment by analysing requirements, resolving problems,
installing hardware and software solutions and supporting the internal IT Helpdesk. You will be
responsible for administration and internal support.
Key Duties & Responsibilities
1.Candidate must know ITIL - ITSM framework process and experience
2.Provide helpdesk support and resolve problems to the end user’s satisfaction
3.Monitor Service Desk for tickets assigned to the queue, process first in first out based on
priority, monitor, respond quickly and effectively. Via “Phone, Email and Chat”
4.Report issues to the Service Desk for escalation.
5.Follow the internal standard policy and procedure keep update all Documentation.
6.Utilize and maintain the helpdesk tracking software for Maintain inventory of all equipment,
hardware’s, and software’s licenses as well as must know end of life products
7.Assist with onboarding of new users.
8.Install, test, and configure new workstations devices peripheral equipment and software.
9.Perform timely workstation hardware devices and software upgrades as required.
10.Well knowledge experienced Windows clients & MAC clients, basic knowledge for Windows
servers and Linux.
11.Well knowledge experienced Office 365, products support for end users, Word, Excel,
PowerPoint, MS team, OneDrive, Visio, and Project mgmt...
12.Mail configures for end users, Outlook configure, domain users and no domain, users,
13.Require support for all types of Mobile, tab, iPad user’s support, corporate email configure
& Wi-Fi setup.
14.Local & Network printer need to know how to setup.
15.Meeting room setup for conference & meeting. Well know conference software, like skype,
how to use smart TV etc.
16.IP phone configuration support
17.All Adobe products basic knowledge Adobe reader, Adobe creative cloud, flash plyer
18.Well knowledge Antivirus or End point
19.During offboard user data must Backup
20.CCTV mgmt.….
21.Well Understand network VLAN & Sub netting mask
22.Basic experience Java product knowledge
23.Multiple browser experience.
24.Whenever require as per emergency to late stay in office for assign task or pending work
need to complete.
25.Access control system need to know creating user and adding permission.
26.Well hands on experience how to use tools and troubleshooting, Training other staff
members on troubleshooting and diagnosing problems
27.Writing, editing, and revising training manuals for new and updated software and hardware
28.Requesting feedback and/or monitoring calls and other methods of correspondence to
improve training methods
29.Running reports to analyses common complaints and problems
Education Qualification.
- Educational certification bachelor’s degree in computer sciences
- 3-5 Years of Experience
- Certification in the same filed (Preferable)
