Contract Type: Fixed-term – 3 months, with the possibility of renewal based on performance and program needs
Work Mode: Hybrid (Field visits + Phone/Teams communication)
Location: Across Qatar
Reporting to: Project Lead – Retiree Discounts Program
Position Summary
This is a dynamic B2B partnerships role that combines fieldwork with remote outreach to source, upgrade, and activate merchant offers for a targeted benefits program.
The role involves managing the full partnership lifecycle — from initial outreach and negotiation through to training, go-live readiness, and early-stage support. The goal is to deliver enhanced offers with stronger discounts and value-adds, while ensuring smooth technical and operational onboarding of merchants.
Contract Details
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Duration: Fixed-term 3-month contract
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Extension: Renewable, subject to performance and program requirements
Key Responsibilities
A. Merchant Pipeline & Outreach
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Prioritize merchants by tier and location to plan effective field visits
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Execute a structured 3-step outreach process (email/WhatsApp → phone → Teams or in-person meetings)
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Maintain clear and up-to-date records of all communications and status updates in CRM
B. Negotiation & Offer Enhancement
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Present standard discount tiers and negotiate better terms and value-adds
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Secure bilingual (Arabic/English) agreements with minimal revisions
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Handle objections while maintaining value for end beneficiaries
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Define and finalize redemption methods: QR codes (default), vouchers, or POS/API where applicable
C. Content Collection & Handover
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Collect and submit all required merchant content (logos, photos, branch details, bilingual descriptions)
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Ensure complete documentation is submitted same-day and any gaps are resolved within 48 hours
D. Training & Enablement
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Conduct remote or on-site training sessions with at least two merchant staff (e.g., manager + backup)
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Provide clear guidance on system usage, redemption flow, and escalation processes
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Deliver training materials and recordings in both Arabic and English
E. Go-Live Preparation
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Confirm brand-compliant promotional assets are correctly placed in-store and online
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Verify all branches are mapped accurately and photographed for documentation
F. Activation, Testing & Hypercare
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Run test redemptions and ensure a successful first real transaction within 7 days of go-live
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Offer daily check-ins during the first operational week to stabilize performance
G. Reporting & Documentation
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Maintain accurate records of activities, progress, and merchant performance
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Submit weekly updates covering KPIs, merchant status, issues, and timelines
H. Collaboration
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Coordinate with relevant internal teams for content publishing, legal sign-off, and technical support
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Escalate issues promptly with clear documentation
Key Performance Indicators (KPIs)
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Improved discount rates compared to baseline
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Percentage of merchants meeting required discount tiers
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Inclusion of value-added benefits in a set percentage of signed offers
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Timely merchant activation and training
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Clean and complete data submissions
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Merchant go-live and redemptions within defined SLAs
(Exact target metrics to be shared during onboarding.)
Candidate Profile
Experience
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Minimum 5 years in B2B sales, partnerships, or merchant onboarding
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Field experience in retail, SME, or commercial environments is highly valued
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Training, onboarding, or enablement experience is a strong plus
Skills
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Negotiation and stakeholder management
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Arabic copywriting and bilingual communication
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Organized, detail-oriented, and process-driven
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Comfortable with CRM tools, documentation, and reporting
Languages
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Arabic: Fluent (required)
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English: Proficient for professional communication
Other Requirements
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Valid Qatari driving license and access to a personal vehicle
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High integrity and adherence to data and compliance standards
