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Quality Team Leader

Job Description

ECCO Gulf Majorel Qatar is seeking an experienced Quality Team Leader to join team in Qatar. This is a full-time, permanent appointment that requires a seasoned professional with a proven track record in quality management and leadership. The successful candidate will be responsible for overseeing the quality assurance processes and ensuring that our standards are consistently met and exceeded.

  • Execute key quality management tasks and assignments as directed by the Company or senior management.
  • Lead, train, and mentor team members to enhance performance, knowledge, and adherence to quality standards.
  • Prepare, organize, and maintain meeting documentation, project files, and performance records.
  • Review and analyze daily, weekly, and monthly performance reports to identify areas for improvement.
  • Oversee and monitor work distribution, ensuring tasks are completed accurately and on schedule.
  • Conduct internal audits, prepare detailed reports, and recommend corrective and preventive actions.
  • Track and follow up on rejected requests, invoices, and non-compliance reports to ensure resolution.
  • Communicate effectively with stakeholders to build strong professional relationships and coordinate quality initiatives.
  • Contribute to the planning, documentation, and implementation of new processes and work procedures.
  • Implement quality enhancement initiatives to improve operational efficiency and service delivery.
  • Monitor performance dashboards, work center results, and key quality indicators to ensure alignment with objectives.
  • Conduct performance evaluations, risk assessments, and process reviews to maintain high-quality outcomes.
  • Maintain accurate training and performance records; prepare evaluation reports as required.
  • Attend and actively participate in meetings, workshops, and training sessions to support organizational goals.
  • Conduct daily monitoring of a minimum of 10 calls to evaluate service quality, communication effectiveness, and compliance with established procedures
  • Foster a culture of continuous improvement, accountability, and excellence within the quality team.
  • Perform additional quality-related tasks and duties as assigned by management.

Required Profile

We are looking for a candidate who possesses strong leadership skills and a deep understanding of quality management principles. The ideal candidate should have:

  • Diploma or Bachelor’s degree Business management, IT, or relevant field.

  • 3 to 5 years of proven experience in a related role.

  • Strong proficiency in report writing, documentation, and record management.

  • Exceptional attention to detail and high accuracy in observation and analysis.

  • Solid computer literacy with intermediate proficiency in Microsoft Office applications (Word, Excel, Outlook).

  • Competence in internet research and navigation.

  • Intermediate knowledge of Geographic Information Systems (GIS).

  • Intermediate proficiency in Power BI for data visualization and reporting.

  • Intermediate proficiency in English (reading, writing, and speaking).

  • Excellent communication and interpersonal skills.

  • Ability to perform effectively under pressure and meet tight deadlines.

  • Creative and innovative thinker with the ability to propose practical solutions.

  • Strong problem-solving and analytical abilities.

  • High sense of responsibility, dedication, and accountability in performing assigned duties.

  • Strong commitment to quality, continuous improvement, and professional excellence.

  • Fluency in Arabic is mandatory

  • Preferably born and raised in Qatar

Apply now

A big team is looking forward to you. Apply here!

ECCO Gulf Majorel Qatar | Human Resources | Taha Fathi Soukrab


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