Summary
The Direct Sales Manager is responsible for leading, managing, and developing a team of Direct Sales Officers to achieve sales targets for the bank’s retail products. The role focuses on driving performance, expanding market reach, and ensuring adherence to bank policies, compliance standards, and customer service quality.
Key Responsibilities
Sales Leadership & Strategy
- Develop and implement direct sales strategies to achieve monthly and annual targets.
- Lead and motivate the direct sales team to drive business growth and product penetration.
- Monitor individual and team performance, providing coaching and corrective action when needed.
Team Management
- Train, and supervise Direct Sales Officers.
- Conduct regular performance reviews and ensure continuous skill development.
- Schedule and coordinate field activities, campaigns, and customer visits.
- Identify new business opportunities and market segments.
- Build strong relationships with potential clients, corporate partners, and internal stakeholders.
- Recommend new initiatives to increase sales volume and improve customer acquisition.
Operational & Compliance Responsibilities
- Ensure all sales activities comply with regulatory guidelines and bank policies.
- Review and verify customer documentation prior to submission.
- Maintain accurate and updated reports on sales performance, pipelines, and forecasts.
Customer Experience
- Ensure high levels of customer satisfaction throughout the sales process.
- Address customer inquiries and resolve issues promptly and professionally.
- Ensure the sales team delivers a customer-centric approach in all interactions.
