The role is responsible for telesales of bancassurance products, focusing on achieving assigned revenue and performance targets while maximizing cross-selling opportunities.
Essential Duties & Responsibilities
-
Achieve Key Performance Indicators (KPIs) set for the Bancassurance Telesales function.
-
Meet assigned revenue targets for telesales activities.
-
Attend to customer and prospective customer queries and requests promptly to ensure timely conversion opportunities.
-
Maintain a friendly, professional, and customer-focused demeanor during all telephone interactions.
-
Contact existing and prospective customers generated through marketing campaigns, customer lists, and referrals to achieve sales targets.
-
Effectively explain, promote, and sell bancassurance products using strong sales and communication techniques.
-
Handle customer objections, provide clarifications, and support customers throughout the sales process to maximize results.
-
Understand and follow telesales processes to ensure efficient and compliant sales through telephone channels.
-
Possess sound knowledge of telesales within the insurance and/or banking industry.
-
Maintain strong product knowledge and the ability to clearly explain product features and benefits.
-
Demonstrate working knowledge of MS Office applications, including Outlook and MS Excel.
- Ensure high standards of data protection and confidentiality to safeguard customer information.
Required Skills & Competencies
-
Strong telesales and negotiation skills.
-
Excellent verbal and written communication skills.
-
Proficiency in computer systems and related applications.
-
Ability to work under pressure in a fast-paced and dynamic environment.
-
Strong analytical and problem-solving skills.
