Responsibilities
• Identifying organizational needs for new applications and new solutions
• Preparing technical specifications as a roadmap for software
• Implementing, testing and integrating new applications
• Performing routine application backups and upgrades
• Installing new applications, upgrades and releases
• Providing instructions and training for staff when necessary
• Monitoring, recording and responding to requests for support
• Investigating and diagnosing system faults and errors
• Resolving technical issues
• Analyzing error trends aimed at reducing/minimizing down time
• Communicating messages regarding application issues to users in a timely manner
• Liaising with application suppliers when needed to fulfil the requirements of the organization
• Scheduling and running regular tests to enhance the current application. • Identifying and developing functionality changes
• Maintaining documentation of key databases and applications linked to them. • Perform lead/supervisor duties as and when assigned.
• May create, design, and run complex standard or ad-hoc reports based on process owners and end user needs.
• Devises or modifies procedures to solve complex problems with a thorough understanding of business, technology, and industry requirements and their limitations.
• Monitor and implement relevant IT security measures to protect company/client data, software, and hardware.
• Anticipates knowledge gaps and provides training and technical assistance to end users and other IT staff.
May serve as technical lead responsible for mentoring, instructing, directing, and checking the work of other IT personnel.
• Serve as point of contact for escalated technical support in circumstances where local or first level technical staff may not have appropriate expertise and/or resources to solve more complex problems.
• Coordinate with Project Management Office (PMO) to engage senior IT staff, management, and vendors in conducting thorough assessments of business and user needs, gathering and documenting requirements, and creating solutions for areas for improvement or upgrade which enhance user experience and/or enterprise efficiency and effectiveness.
