We are seeking a Consumer Protection Officer to join a postal sector team in Qatar. The role focuses on handling consumer complaints, ensuring compliance with postal regulations, and supporting initiatives to protect and educate consumers.
Key Responsibilities:
- Handle consumer complaints, inquiries, and disputes efficiently and professionally.
- Investigate complaints and prepare detailed case briefs for management review.
- Monitor postal service providers for compliance with regulations and report any discrepancies.
- Contribute to data analysis to identify trends, patterns, and potential concerns in service delivery.
- Assist in preparing outreach materials to educate consumers on their rights and postal services.
- Collaborate with internal teams to implement and improve consumer protection policies and procedures.
Requirements:
- Bachelor’s degree in Business, Public Policy, Law, Social Sciences, or a related field.
- Minimum 5 years of experience in consumer protection, complaint handling, regulatory compliance.
- Strong analytical and problem-solving skills.
- Excellent communication, reporting, and stakeholder management abilities.
- Ability to handle sensitive consumer issues professionally and confidentially.
Preferred:
- Experience in regulatory compliance, consumer rights, or postal service operations.
- Familiarity with data analysis tools and reporting.
- Experience in consumer education or outreach programs.
