We’re hiring at our location in Doha

Senior Application Support Specialist

Responsibilities

• L1 and L2 Support –Timely troubleshooting and problem resolution within SLA

• Creating and maintaining Requirement Document, Integration document, Impact Analysis, RCA, and Solution Document

• Creating and maintaining user manual and admin manuals

• Onboarding of New Users (Supporting Application Training)

• Working with Cross-Functional Teams

• Collaborate with business stakeholders to resolve issues, implement enhancements, and support UATs.

• Analyzes and correlates data to define problems. Identifies alternatives.

• Expert knowledge of software configuration and support, experience with relational databases and report generation.

• Oversees and reviews workflow analysis of existing systems to determine new procedures for maximizing the benefits achieved through use of the automation. System recommendations reflect utilization of workflow/process analysis.

• Coordinates and directs project staff to ensure projects/requests are completed within timetables and objectives are met as evidenced by project plan documentation in accordance with IT documentation standards.

• Research and recommend alternative actions for problem resolution

• Employ productivity aids in all aspects of assignments

• Provides project management leadership for projects as evidenced by project planning, problem resolution, change control and quality assurance activities.

Qualification, Experience and Skills

• Bachelor in IT or Relevant

• Relevance will be reviewed and confirmed by ISD in line with technical competencies of applicant.

Experience

• Overall 10+ years’ experience in similar skill set.

• Excellent verbal and written communication skills in English.

• Proficient verbal and written communication skills in Arabic (Preferred).

• Excellent customer interaction attitude and behavior

• Experienced in implementing software and configuration changes across enterprise systems.

• Experienced in installation, setup, configuration, and maintenance of software and user devices.

Skills Required.

• In one or more in areas, like Enterprise systems (MS Dynamics 365 SAAS (CRM), IBM Maximo Application Suite, Oracle EBS 12.2.X/Fusion, ARM), Microsoft technologies (Azure, .NET Framework, SQL Server, SharePoint), Oracle Techstack (Primavera P6, Unifier, Oracle Cloud Infrastructure (OCI), Oracle Database),

Apply now

A big team is looking forward to you. Apply here!

ECCO Gulf Majorel Qatar | Human Resources | Hassan Rashid


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