A. Shareholder & Financial:
- Analyse credit and debit card usage trends (by merchant, country, product, etc.) to identify, monitor and manage the fraud risk of the Group’s card business and take the necessary corrective/ remedial action on timely basis to prevent card fraud losses.
B. Customer (Internal & External):
- Liaise with Cardholders to confirm suspected card fraud and take the necessary actions to block the card (if applicable / fraud confirmed)
- Build and maintain strong and effective relationship with all other related units to achieve the Group’s goals/ objectives. (such as Call Centre, Corporate, Private Banking,)
C. Internal (Processes, Products, Regulatory):
- Monitor the system and examine the same for suspicious Cards transactions
- Focus on transactions from identified high risk countries and classify the same if necessary
- Contact the concerned cardholder to confirm identified suspicious transactions and put the card in“restricted card” status if required to prevent fraudulent activities
- Deal with all customer requests/ complaints in a professional way to bring about a positive outcome
- Maintain data standards, including adherence to the Data Protection Act and the Group’s policies & procedures
- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.
