We are looking for a skilled IT Support Specialist (L1) to join our IT support team and ensure smooth day-to-day IT operations and user support.
Key Responsibilities
· Respond to and resolve L1 IT incidents (hardware, software, basic network, account access)
· Log all tickets in the IT ticketing system (integration with Symphony per CL-03, CL-04, and integration sheet
· Escalate unresolved issues to IT Helpdesk Supervisor
· Assist agents with login issues, application errors, printer/peripheral problems
· Perform basic troubleshooting of telephony/softphone issues
- Support onboarding of new users, including access provisioning and workstation setup in coordination with relevant teams
Requirements
Education:
- Diploma or Bachelor’s degree in IT, Computer Science, or a related field
Experience:
- Minimum 2–3 years in IT Helpdesk or Technical Support roles
Certifications (Preferred):
- ITIL Foundation
- CompTIA A+
- Microsoft 365 Fundamentals
Languages:
- Fluent in Arabic and English (bilingual mandatory)
Technical Skills:
- Windows OS troubleshooting
- Microsoft Office support
- Basic networking knowledge
- Active Directory user management
- Basic understanding of VoIP/telephony systems
