We’re hiring at our location in Doha

Consumer Protection and Postal Services Specialist

Summary

The Consumer Protection and Postal Services Specialist is responsible for supporting consumer protection efforts within the postal sector through data analysis, and complaints handling. The role focuses on analysing consumer complaints, identifying trends and risks, and providing evidence-based insights to strengthen regulatory measures and service quality. Contributes to preparing reports, complaints handling, supporting consumer awareness initiatives, and facilitating coordination with internal teams and external stakeholders to enhance consumer rights, improve postal service compliance, and ensure effective implementation of consumer protection frameworks

Key Duties and Responsiblites

• Conduct research and prepare analytical reports on consumer trends and postal sector issues.

• Analyse consumer complaints data to identify trends and improvement areas.

• Handling and resolving consumer complaints and inquiries.

• Prepare reports, presentations, and briefing materials to support decision-making.

• Support development of consumer awareness materials and outreach initiatives.

• Maintain complaints records and ensure data accuracy for analysis and reporting.

• Coordinate with internal teams and stakeholders to support consumer protection measures.

• Contribute to improving consumer protection processes and regulatory effectiveness.

Qualification

  • Bachelor’s degree in Statistics, Business Administration, Law, Social Sciences, or a related field.
  • 3 years of relevant experience in data analysis, consumer protection, regulatory affairs, or a related field. Experience in handling consumer complaints, conducting analytical research, or working within the postal, telecommunications, or public sector is an advantage.

Key Performance Area

• Timely completion of analytical reports related to postal consumer protection.

• Accuracy and effectiveness in analysing consumer complaints data and identifying trends.

• Efficiency and quality in handling and resolving consumer complaints and inquiries.

• Quality, clarity, and usefulness of reports, presentations, and research outputs.

• Accuracy and completeness in maintaining complaints data and records.

• Contribution to consumer awareness initiatives and educational materials.

• Effectiveness of coordination with internal teams and external stakeholders

• Contribution to improving consumer protection processes and regulatory outcomes.

Apply now

A big team is looking forward to you. Apply here!

ECCO Gulf Majorel Qatar | Human Resources | Hassan Rashid


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